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Commerce Cloud is an integral part of the Salesforce Success Platform, offering an ecommerce solution that integrates with existing Salesforce productsDue to the differences between the B2C (business to consumer) and B2B (business to business) environments, Commerce Cloud offers specialized solutions for each scenario.  Commerce Cloud...

Community Cloud is a powerful platform that companies can use to build sites and portals for all different kinds of users. Whether they are targeting customers, partners, or employees, companies can use Salesforce’s Community Cloud to simplify and streamline business processes. But designing effective communities...

Community Cloud is an online platform used to create sites, portals, and forums for connecting customers, partners, and employees. Because it is built on the Salesforce platform, it has access to Salesforce data and records, and it can be further integrated with third party systems....

Salesforce’s Service Cloud is a powerful tool that you can use to create positive customer interactions. When your customers have questions or need problems solved, all they have to do is open a case. Your team can then work with them to reach an agreeable...

Service Cloud is Salesforce’s native customer service and support solution. With this application, your support team can address customer needs directly and reliably. Whether issues are submitted through email, phone, chat, or other communication channels, Service Cloud consolidates customer cases for easy and efficient response....

Trailhead is a great resource for startups looking to learn about the Salesforce platform. This free and interactive online learning environment is accessible and easy to use for even beginners. But with over 500 modules, it can seem like a lot at once. That’s why...

One of the best places to start your Trailhead journey is by completing the Admin Beginner trail. Covering the basic aspects of Salesforce administration, the modules in this trail can introduce new concepts to beginners or act as a review tool for those more advanced....

Trailhead is a virtual resource that provides online courses and tutorials for Salesforce developers and administrators. Launching at Dreamforce 2014, Trailhead and has since become an enormous library of Salesforce courses for all levels of learners. Courses are self-paced and categorized so users are able...

Since Spring 2018, Salesforce Surveys has been available to help you collect feedback from your customers. Using a simple editor, it allows you to create detailed questionnaires that you can easily send to customers. The resulting data is stored in your org and can be...

Summer ’19 Highlights Release notes can be long intimidating, so we’ve simplified some of the major updates here! Note: While this summary will be helpful, we still recommend checking out the full release notes when you have time or using them as a reference for your...

Introducing…Einstein Analytics For Financial Services On May 7, 2019, Salesforce published a press release announcing the new Einstein Analytics for Financial Services. On that same day, SVP and GM of Salesforce Einstein Analytics Ketan Karkhanis did a brief Q&A about the new capabilities. Here is everything...

Every year, Salesforce releases three major updates to its platform. The Winter, Spring, and Summer releases are planned far in advance, and they follow a strict schedule. Because of this, all users have adequate time to prepare and test for a seamless release. When Will I...