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Once you’ve completed the Admin Beginner trail, the next step is to jump into the Admin Intermediate trail. Diving deeper than the beginner version, the Admin Intermediate trail explores advanced topics and involves more hands-on learning. It is estimated to take 14 hours and will...

Salesforce Marketing Cloud comes with ten products than can help businesses reach customers in new and exciting ways. By understanding different audience segments and carefully targeting specific communication packages for precise steps in a customer’s journey, businesses can maximize customer engagement and increase sales. But...

 As part of the Salesforce Customer Success Platform, Marketing Cloud provides tools for customer engagement across the entire consumer journey. Whether it relates to marketing, sales, commerce, or service, Marketing Cloud allows multi-channel personalization to create lasting customer impact. It uses Salesforce data to create...

Commerce Cloud offers full functionality for creating both B2C and B2B ecommerce sites. In fact, the range of features for both markets is so large that we have split our Commerce Cloud tips and tricks guide into two parts! This article will focus on some...

Commerce Cloud offers full functionality for creating both B2C and B2B ecommerce sites. In fact, the range of features for both markets is so large that we have split our Commerce Cloud tips and tricks guide into two parts! This article will focus on some...

Commerce Cloud is an integral part of the Salesforce Success Platform, offering an ecommerce solution that integrates with existing Salesforce productsDue to the differences between the B2C (business to consumer) and B2B (business to business) environments, Commerce Cloud offers specialized solutions for each scenario.  Commerce Cloud...

Community Cloud is a powerful platform that companies can use to build sites and portals for all different kinds of users. Whether they are targeting customers, partners, or employees, companies can use Salesforce’s Community Cloud to simplify and streamline business processes. But designing effective communities...

Community Cloud is an online platform used to create sites, portals, and forums for connecting customers, partners, and employees. Because it is built on the Salesforce platform, it has access to Salesforce data and records, and it can be further integrated with third party systems....

Salesforce’s Service Cloud is a powerful tool that you can use to create positive customer interactions. When your customers have questions or need problems solved, all they have to do is open a case. Your team can then work with them to reach an agreeable...

Service Cloud is Salesforce’s native customer service and support solution. With this application, your support team can address customer needs directly and reliably. Whether issues are submitted through email, phone, chat, or other communication channels, Service Cloud consolidates customer cases for easy and efficient response....

Trailhead is a great resource for startups looking to learn about the Salesforce platform. This free and interactive online learning environment is accessible and easy to use for even beginners. But with over 500 modules, it can seem like a lot at once. That’s why...

One of the best places to start your Trailhead journey is by completing the Admin Beginner trail. Covering the basic aspects of Salesforce administration, the modules in this trail can introduce new concepts to beginners or act as a review tool for those more advanced....