Support Packages
Help where you need it
Features
Monthly Cost
SLA
Hourly Rate
Hours Included* (must be used in 2 hour blocks)
Certified Admin
Certified Consultant
Certified Developer
Certified Architect
Weekly status meeting
Monthly success review
Service Time Zone
Access to Customer Community
Bronze
$2,640
48 hours
$220
12
X
X
X
–
–
–
EST
Yes
Silver
$4,920
24 hours
$205
24
X
X
X
X
with consultant
X
EST
Yes
Gold
$8,880
4 hours
$185
48
X
X
X
X
with COO
X
EST
Yes
Bronze
Monthly Cost
$2,640
SLA
48 hours
Hourly Rate
$220
Hours Included* (must be used in 2 hour blocks)
12
Certified Admin
X
Certified Consultant
X
Certified Developer
X
Certified Architect
–
Weekly status meeting
–
Monthly success review
–
Service Time Zone
EST
Access to Customer Community
Yes
Silver
Monthly Cost
$4,920
SLA
24 hours
Hourly Rate
$205
“Hours Included* (must be used in 2 hour blocks)”
24
Certified Admin
X
Certified Consultant
X
Certified Developer
X
Certified Architect
X
Weekly status meeting
with consultant
Monthly success review
X
Service Time Zone
EST
Access to Customer Community
Yes
Gold
Monthly Cost
$8,880
SLA
4 hours
Hourly Rate
$185
“Hours Included* (must be used in 2 hour blocks)”
48
Certified Admin
X
Certified Consultant
X
Certified Developer
X
Certified Architect
X
Weekly status meeting
with COO
Monthly success review
X
Service Time Zone
EST
Access to Customer Community
Yes