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Support Packages

Help where you need it

Features

Monthly Cost

SLA

Hourly Rate

Hours Included* (must be used in 2 hour blocks)

Certified Admin

Certified Consultant

Certified Developer

Certified Architect

Weekly status meeting

Monthly success review

Service Time Zone

Access to Customer Community

Bronze

$2,640

48 hours

$220

12

X

X

X

EST

Yes

Silver

$4,920

24 hours

$205

24

X

X

X

X

with consultant

X

EST

Yes

Gold

$8,880

4 hours

$185

48

X

X

X

X

with COO

X

EST

Yes

Bronze

Monthly Cost
$2,640

SLA
48 hours

Hourly Rate
$220

Hours Included* (must be used in 2 hour blocks)
12

Certified Admin
X

Certified Consultant
X

Certified Developer
X

Certified Architect

Weekly status meeting

Monthly success review

Service Time Zone
EST

Access to Customer Community
Yes

Silver

Monthly Cost
$4,920

SLA
24 hours

Hourly Rate
$205

“Hours Included* (must be used in 2 hour blocks)”
24

Certified Admin
X

Certified Consultant
X

Certified Developer
X

Certified Architect
X

Weekly status meeting
with consultant

Monthly success review
X

Service Time Zone
EST

Access to Customer Community
Yes

Gold

Monthly Cost
$8,880

SLA
4 hours

Hourly Rate
$185

“Hours Included* (must be used in 2 hour blocks)”
48

Certified Admin
X

Certified Consultant
X

Certified Developer
X

Certified Architect
X

Weekly status meeting
with COO

Monthly success review
X

Service Time Zone
EST

Access to Customer Community
Yes

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