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Service Cloud Packages

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Features

Service cloud Packages

Web to Case

Case Distribution

Email to Case

Support Chat

Macros

Quick Text

Queue Management

Omni-Channel

Supervisor Setup

Phone Integration

Knowledge

Customer Self-Service Community

Email Auto- Responses

Email Templates

3rd Party Integrations

Case Reporting

Train The Trainer

User Manuals

Adoption Monitorization

Custom Objects

Automation (no code)

Custom Development

COST

Time frame

Silver

Basic Setup

X

X

X

X

X

up to 3

up to 5

X

$5,000

2-3 Weeks

Gold

Advanced Setup

X

X

X

X

up to 2

X

X

X

X

up to 6

up to 10

X

up to 5

up to 3

$9,000

4-6 Weeks

Platinum

Full Configuration

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Get a quote

Silver

Basic Setup

Web to Case
X

Case Distribution
X

Email to Case
X

Support Chat

Macros

Quick Text

Queue Management
X

Omni-Channel

Supervisor Setup

Phone Integration

Knowledge

Customer Self-Service Community

Email Auto- Responses
X

Email Templates
up to 3

3rd Party Integrations

Case Reporting
up to 5

Train The Trainer
X

Adoption Monitorization

User Manuals

Custom Objects

Automation (no code)

Custom development

COST
$5,000

Time Frame
2-3 Weeks

Gold

Advanced Setup

Web to Case
X

Case Distribution
X

Email to Case
X

Support Chat
X

Macros
up to 2

Quick Text
X

Queue Management
X

Omni-Channel

Supervisor Setup

Phone Integration
X

Knowledge

Customer Self-Service Community

Email Auto- Responses
X

Email Templates
up to 6

3rd Party Integrations

Case Reporting
up to 10

Train The Trainer
X

Adoption Monitorization

User Manuals

Custom Objects
up to 5

Automation (no code)
up to 3

Custom development

COST
$9,000

Time Frame
4-6 Weeks

Platinum

Full Configuration

Web to Case
X

Case Distribution
X

Email to Case
X

Support Chat
X

Macros
X

Quick Text
X

Queue Management
X

Omni-Channel
X

Supervisor Setup
X

Phone Integration
X

Knowledge
X

Customer Self-Service Community
X

Email Auto- Responses
X

Email Templates
X

3rd Party Integrations
X

Case Reporting
X

Train The Trainer
X

Adoption Monitorization
X

User Manuals
X

Custom Objects
X

Automation (no code)
X

Custom development
X

COST
Get a quote

Time Frame

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