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Service Cloud Tips and Tricks

Service Cloud Tips and Tricks

Salesforce’s Service Cloud is a powerful tool that you can use to create positive customer interactions. When your customers have questions or need problems solved, all they have to do is open a case. Your team can then work with them to reach an agreeable solution....
An Introduction To Service Cloud

An Introduction To Service Cloud

Service Cloud is Salesforce’s native customer service and support solution. With this application, your support team can address customer needs directly and reliably. Whether issues are submitted through email, phone, chat, or other communication channels, Service...
The Best Trailhead Courses for Startups

The Best Trailhead Courses for Startups

Trailhead is a great resource for startups looking to learn about the Salesforce platform. This free and interactive online learning environment is accessible and easy to use for even beginners. But with over 500 modules, it can seem like a lot at once. That’s why the...
Trailhead Overview: The Admin Beginner Trail

Trailhead Overview: The Admin Beginner Trail

One of the best places to start your Trailhead journey is by completing the Admin Beginner trail. Covering the basic aspects of Salesforce administration, the modules in this trail can introduce new concepts to beginners or act as a review tool for those more...
An Introduction to Trailhead

An Introduction to Trailhead

Trailhead is a virtual resource that provides online courses and tutorials for Salesforce developers and administrators. Launching at Dreamforce 2014, Trailhead and has since become an enormous library of Salesforce courses for all levels of learners. Courses are...