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11

Salesforce & Technical certifications

Case Study - Renegade Furniture


App Development :

How Renegade moved all order management processes to Salesforce

 

Mendy Karp
Director of Business Applications

What we did

  • Developed complex order processing visualforce pages
  • Developed an integration with an E-commerce site (Magento)
  • Built an integration with several manufacturers and delivery companies
  • Built a partner community for delivery companies
  • Automated the payment processing and integrated with authorize.net
  • Automated Fraud checks through integrations with SiftScience and WhiteGlove
Salesforce Development

Want to know what this kind of success feels like? Watch this video!

Integrations :

How the 15+ integrations we built for Renegade allowed us to automate and streamline processes, saving our client hours of manual, repetitive tasks


Ari Greenwald
President, Renegade Group

Before
“We were working with Google Sheets and Trello, doing a lot of manual work managing our customers’ orders. We got to a point when we could no longer manage all incoming orders with the same personal customer-service our customers learned to expect.”

After:
“Today we manage almost double the number of orders we did last year and we do everything in Salesforce. We’ve already automated several manual tasks, built new integrations with our partners and we are only one year in.”

What we did

  • Built an EDI integration using Heruko
  • Built integrations with manufacturers to enable sending purchase orders and receiving updates and confirmations
  • Integrated with delivery companies to receive order delivery status updates and communicate issues on demand
  • Automated the payment processing and integrated with authorize.net
  • Built an integration with Magento to create and update products, to sync customers, and to process orders from Magento
  • Integrated with SiftScience and WhiteGlove to receive on-demand fraud warnings
Salesforce Community
Ntegro's customer community

Ongoing Support :

Ntegro quickly understood and adapted to our industry, our values and our business objectives


Ari Greenwald

President, Renegade Furniture Group

What we did

  • Supported and trained users on all aspects related to Salesforce
  • Rolled-out Service Cloud for all customer care departments
  • Built reports and dashboards to provide insight into company KPIs
  • Opened access to our customer community providing Renegade with full transparency on projects, tasks and resources

About Ntegro:
“We couldn’t have done this complex technical and profound organization cultural change without the Ntegro team. Not only they have provided exceptional professional support, but they also quickly understood our industry and adapted to our values and to our business objectives. They gave us ideas on how to improve our processes and grow efficiency and delivered it all. We’ve been lucky to be part of their ‘small steps – long-term’ approach which allowed us to gradually integrate more and more processes in our Salesforce instance.”

Case Study - Renegade Furniture


Salesforce Development

App Development :

How Renegade moved the entire order management processes to Salesforce

 

Mendy Karp
Director of Business Applications

If you’d like to hear how it feels to experience this success watch this!

 

What we did

  • Developed complex order processing visualforce pages
  • Developed an integration with E-commerce site (Magento)
  • Built integration with several manufacturers and delivery companies
  • Built a partner community for delivery companies
  • Automated the payment processing and integrated with authorize.net
  • Automated Fraud checks through integrations with SiftScience and WhiteGlove

Integrations :

How the 15+ integrations we built for Renegade allowed us to automate and streamline processes saving hours on manual, repetitive tasks


Ari Greenwald
President, Renegade Group

Before
“We were working out of google sheets, Trello and doing a lot of manual work managing our customers’ orders. We got to a point that we could no longer support all the orders coming in with the same personal customer service that our customers learned to expect.”

After:
“We manage almost double the number of orders we did last year and we do everything in Salesforce now. We’ve automated several manual tasks, built integrations with our partners and we are only one year in.“

What we did

  • Built an EDI integration using Heruko
  • Built integration with manufacturers for sending purchase orders and receiving updates and confirmations
  • Integrated with delivery companies to receive order delivery status updates and communicate issues on demand
  • Automated the payment processing and integrated with authorize.net
  • Built an integration with Magento to receive/update products, customers, and orders from Magento
  • Integrated with SiftScience and WhiteGlove to receive on-demand fraud warnings
Salesforce Community
Ntegro's customer community

Ongoing Support :

Ntegro quickly understood and adapted to our industry, our values and our business objectives


Ari Greenwald

President, Renegade Furniture Group

What we did

  • Supported and trained users for all aspects related to Salesforce
  • A roll-out of Service cloud for all customer care departments
  • Built reports and dashboards that provided insight into company KPI
  • Provided access to our customer community giving Renegade full transparency on projects, tasks and resources

About Ntegro:
“We couldn’t have done this complex technical and profound cultural change without the Ntegro team. They have not only provided exceptional professional support, but they also quickly understood and adapted to our industry, our values and our business objectives. They gave us ideas on how to improve our processes and grow efficiency and did it all. We’ve been lucky to be part of their  ‘small steps – long-term’ approach which allowed us to gradually integrate more and more processes in our Salesforce instant.

Our Certifications

We work hard to keep ourselves up-to-date with recent platform developments and best practices, we renew our certifications periodically to assure our clients get the best service possible.

Our team members hold the following certifications:

Services:

We help you plan and execute your Digital Agenda to accelerate time to value.
Leading you through the cultural impact of the organizational changes and keeping your customer in the center of everything.

Salesforce Integration

Connecting your business systems and applications to Salesforce will allow you to gain a 360 view on your customer activities. You'll be able to streamline and automate the complete customer journey in one place. So many important considerations come to play when designing an integration. Allow us to guide you through the completion of a simple and solid integration, like we've done for many clients before.

Salesforce Consultation

Let our team of certified consultants lead you through the endless possibilities offered by Salesforce so we make sure these possibilities play in your favor. In order to use Salesforce to its full potential, we match each of your business requirements to the right Salesforce functionality or module and use the right tools to adjust in order to fit your unique needs. Together we'll be thinking long term, taking small steps while keeping your customers in the center of everything.

Salesforce App - Development

Our team of experienced Salesforce architects and developers will help you develop the unique applications required to run your business. We're confident we develop and deliver high-quality Salesforce applications. How can we be so sure? We combine the expertise of out-of-the-box Salesforce functionalities with knowledge of the huge variety of applications available on the Appexchange!

Salesforce Implementation

Sometimes the simplest tasks can have the biggest impact. From making sure every field has a description, through building the best lightning pages that save your team time and make their life easier and up to building automation wisely using the right tool, we take care of everything rigorously.

Salesforce Ongoing Support

Our commitment to exceptional support is what makes us stand out. We've opened our internal project management platform (TaskRay+Salesforce) for our clients to view. This way, our clients monitor everything we do. We believe that full transparency and constant communication are key for successful ongoing support.

Salesforce Marketing Automation

Once your sales machine is running and you are ready to scale, marketing automation is where you'll go next. With marketing automation, you'll be able to target current and future clients with relevant messages across email, web, social, video and text matched to each person's unique profile and needs.

Salesforce Integration

Connecting your business systems and applications to Salesforce will allow you to gain a 360 view on your customer activities. You'll be able to streamline and automate the complete customer journey in one place. Allow us to guide you through the completion of a simple and solid integration, like we've done for many clients before.

Salesforce Consultation

Let our certified consultants lead you through the endless possibilities offered by Salesforce. In order to use Salesforce to its full potential, we match each of your business requirements to the right Salesforce module and adjust it to fit your unique needs. Together we'll be thinking long term, step-by-step with your customers in the center of everything.

Salesforce App - Development

Our team of experienced Salesforce architects and developers will help you develop unique applications to run your business. We're confident we develop and deliver high-quality Salesforce applications because we combine the expertise of out-of-the-box Salesforce functionalities with the variety of Appexchange applications!

Salesforce Implementation

Sometimes the simplest tasks can have the biggest impact. From making sure every field has a description, through building the best lightning pages that save your team time and make their life easier and up to building automation wisely using the right tool, we take care of everything rigorously.

Salesforce Ongoing Support

Our commitment to exceptional support is what makes us stand out. Our clients can view and monitor our internal project management platform (TaskRay+Salesforce). We believe that full transparency and constant communication are key for successful ongoing support.

Salesforce Marketing Automation

Once your sales machine is running and you are ready to scale, marketing automation is where you'll go next. With marketing automation, you'll be able to target current and future clients with relevant messages across email, web, social, video and text matched to each person's unique profile and needs.

Solutions

Salesforce offers a suite of multi-cloud applications that cover every aspect of a business today. We specialize in integrating the following:

Salesforce Implementation

Solutions

Salesforce Implementation

Salesforce offers a suite of multi-cloud applications that cover every aspect of a business today. We specialize in integrating the following:

Salesforce Sales Cloud

Sales Cloud

Sales Cloud helps you close more deals from anywhere at any time.  Your team will sell smarter using the powerful AI capabilities merged with incredible productivity tools.
Using the power of the Salesforce platform, Sales Cloud can be adjusted to fit your business’s unique processes and integrate with other important business applications. You’ll have the ability to monitor key performance indicators, visualize your sales data, build a reliable forecast, automate processes, make decisions easier based on real-time data and increase revenue.

Salesforce Service Cloud

Service Cloud

Service Cloud is about providing your customers with better service, enabling you and your agents with the correct frameworks to respond to your customer needs rapidly and effectively. You’ll interact with your customers in a radically new manner and convey extraordinary customer service on all channels. You’ll build a knowledge base that is available to your customers in a way that will decrease the number of service calls.

Salesforce Community Cloud

Community Cloud

Community Cloud is the best available tool for any organization in search of a portal to improve and transform communication with customers, partners or employees. Anything from managing support calls, access to self-service articles, logging and tracking deals, financial arrangements, monitor inactivity, volunteers, event registration, you name it!

Salesforce App Cloud

App Cloud

Build web and mobile apps faster with the #1 cloud platform.

Salesforce provides an architecture that lets you focus on building solutions rather than worrying about the infrastructure they’re built on. Assemble applications with clicks or code then instantly launch them across any device!

Salesforce Pardot

Pardot

Pre-qualify prospects automatically (MQL – Marketing Qualified Leads) to generate high quality sales leads then send them down your sales funnel for closure. Pardot measures prospects’ interest by recording and analyzing interactions with your marketing content; Your sales team will be notified only when they’re ready to make a purchase.

Salesforce CPQ

CPQ

With the Salesforce CPQ (configure-price-quote) your team will be able to rapidly and effectively build quotes on a complex product structure, manage amendments and renewals, and close deals faster.

Stages of engagement

  • Salesforce Consulting Meeting

    Discover

    At first, we figure out if we like each other. Our senior consultant will sit with your stakeholders for as long as it takes to go over your organizational structure and strategic objectives. It is the beginning of a continued listening process through which we ensure that the analysis and solution we offer fully corresponds to your needs.

  • Salesforce Design

    Design

    Our business analysts take a deep dive into your business, your customer journeys, your partnerships and processes to decide the best way to implement the system. We leverage solutions available on the platforms for which you already pay for and find or develop others when needed. At the end of this stage, we provide a detailed design document tailored to you, so you understand and approve.

  • Salesforce Implementation Process

    Delivery

    This is when our team brings the design to life. Using agile project management processes, we move the project to the finish line. Our team will make sure that not only the training material is ready but also that it fits your company culture. We help with change management and user adoption to make sure everything is used as it should be so that you can fully benefit from the new solution.

  • Salesforce Integration

    Determine

    We monitor and analyze key performance indicators to make sure we did everything to your satisfaction and in line with your envisaged strategy. We invite you to include employee and customer feedback to determine the next steps.

Talk to a certified Salesforce Architect today!

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Talk to a certified Salesforce Architect today!

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